“People Measures prepared our leaders to support their teams and themselves through uncertain times and to look ahead to their future careers.”
— Krithika Hansen, TelstraSuper
Outcomes & impact
- Across 60 leaders, the program achieved an average recommendation score of 9/10 and Net Promoter Score of +64, with no detractors.
- Leaders reported stronger capability to lead with care and clarity, balance empathy with realism, and hold future-focused career conversations.
- Participants valued simple sense-making models, coaching questions, and role plays that prepared them for real conversations.
- Cross-business sessions created a peer container where leaders shared experience and normalised the challenges of transition.
- Supporting leaders through transition helped sustain values, performance, and trust during uncertainty.
Leadership insight
Supporting leaders through transition is not only about communication. It is about helping leaders hold uncertainty while sustaining values, performance and trust.
Challenge
- Leaders needed to keep teams steady while acting in line with TelstraSuper’s values.
- They also needed to continue delivering strong outcomes and support for members.
- The organisation wanted practical leadership development that leaders could use immediately.
Project Objectives
- Strengthen leaders’ readiness to lead through uncertainty
- Support team wellbeing during organisational transition
- Equip leaders to hold meaningful career conversations
- Support leadership aligned with organisational values
Solutions
People Measures partnered with TelstraSuper to design the Ready for Anything program, which comprised two leadership workshops, delivered four times each in hybrid format.The Leading with Care and Clarity workshop helped leaders strengthen their change readiness by reflecting on how change was affecting them and their teams. The workshop shared with leaders simple sense-making models for managing uncertainty, as well as wellbeing techniques to support themselves and others. Leaders left with practical actions they could apply immediately in team conversations and day-to-day leadership.
“Lisa created the kind of environment where people could share what was really happening for them. That openness made the impact possible.”
— David Jones, TelstraSuper
The Keeping Career Confidence Alive workshop supported leaders to build their career confidence by using a transition model for the neutral zone, reconnect with values and purpose as anchors, balance empathy and realism when talking about unknowns, and used a coaching mindset to structure career conversations.
Regular briefings with TelstraSuper ensured facilitation reflected leaders’ real experience as merger timelines shifted.
