Artificial Intelligence Transparency Statement

At People Measures, we use artificial intelligence (AI) selectively and responsibly to support the quality, efficiency and accessibility of our work. Our use of AI is guided by human judgement, professional ethics, evidence-based practice, and our commitment to trust, inclusion and client confidentiality.

AI may be used to assist with activities such as:

• research synthesis

• data analysis 

• drafting

• workshop design

• proposal writing

• administrative productivity

• internal knowledge management.

 AI may also support aspects of service delivery where appropriate and consistent with client expectations and professional standards.  

AI never replaces professional expertise, critical thinking, or human accountability at People Measures.

We never use AI to make autonomous decisions about people, including leadership assessment, coaching, capability evaluation or organisational decisions.

Our approach to responsible AI use is guided by the following.

Governance and continuous review

Our use of AI is informed by:

• Clear governance and accountability for AI use across all functional areas of the organisation

• A Responsible AI Use Policy 

• Australia’s National AI Ethics Principles 

• Relevant privacy and data protection obligations 

• Relevant professional obligations and ethical standards, including those relevant to Australian Psychological Society, the Australian Health Practitioner Regulation Agency and the International Coaching Federation 

As AI technologies continue to evolve, we will continue to review and strengthen our approach to ensure AI is used safely, ethically and in ways that support positive human outcomes.

Human-centred and evidence-based practice

We use AI to support, never replace, human expertise, relational engagement and professional judgement. Our practitioners remain accountable for all advice, interpretation and client outcomes.

The value of any of our AI-assisted work lies in the expertise, experience and judgement of the user/practitioner.

• We bring subject matter expertise, contextual understanding and professional standards to every engagement. 

• We define the problem, establish parameters and apply critical thinking to shape and refine inputs. 

• We interrogate outputs, assess their validity and relevance, and determine their suitability for purpose through the lens of our experience and professional knowledge. 

• The quality, integrity and impact of the work is always derived from the user/practitioner’s knowledge, skills and expertise.

Staff have been formally trained in responsible human-in-control prompt engineering, process and output review. All work, insights, recommendations and deliverables remain subject to human review, interpretation and professional judgement. 

Privacy, confidentiality and security

We take a cautious approach to the use of client and sensitive information in AI systems. Identifiable or sensitive client information is only entered into approved secure platforms, with required consents where relevant under professional guidelines and Australian law. We seek to use secure, enterprise-grade environments and maintain controls aligned with our privacy, technology and security obligations.

Transparency and professional responsibility

We aim to be transparent about the appropriate use of AI in our work, particularly where AI materially contributes to services or deliverables. We do not present AI-generated outputs as independent professional advice or human expertise.

Fairness, inclusion and wellbeing

We recognise that AI systems can reflect or amplify bias and inaccuracies. We actively review AI-assisted outputs for fairness, cultural sensitivity, inclusion, accuracy and potential unintended impacts, particularly in relation to diverse or marginalised groups.

Human oversight and accountability

AI-assisted outputs are always reviewable and contestable by appropriately qualified professionals. Responsibility for ethical and appropriate AI use remains with People Measures and our practitioners.